From technical support to one-on-one user training, The Knowledge Base will cater to all of your Mac needs. As an Apple Authorized Service Provider, we can handle troubleshooting, repair work and upgrades to your Mac.
Schedule an appointment to consult with our trained staff. We are open Monday–Saturday, 10am–6pm. Please make a reservation online.
For a Mac issue, bring the computer and any cords or peripherals that are involved in the problem. Please include notes or Apple case numbers regarding the problem and any questions you may have.
During your appointment the Knowledge Base service assistant will review your case and discuss how to resolve any issues. If a repair is needed, a technician will review your support options with you. You can expect your session to last between 10–20 minutes. The tech may run diagnostics and consult with other customers during this time.
Because we are an Apple Authorized Service Provider, most repairs are done on-site in our workshop. Our parts come directly from Apple. There is no charge for repairs under the AppleCare warranty.
Kindly note that we are NOT able to support iPods or iPhones at our location. If you purchased your iPod from our store, we are be happy to help you troubleshoot. However, direct contact with Apple at 1-800-APL-CARE or online at /static_pages/www.apple.com/support/ipod for iPod Support or http://www.apple.com/support/iphone/ for iPhone Support is the quickest way to find a solution.